Customer Testimonials
I had an outstanding car-buying experience at Headquarter Hyundai in Sanford. The team made the process completely stress-free, transparent, and welcoming. From the moment I walked in, customer service was top-notch. Highly recommend checking them out if you are in the market for a new or used vehicle!
AJ was amazing! I came in to look at a used toyota tacoma and would up purchasing it...he made it a simple and fun and relaxing experience, with no extra hidden agenda, just a simple purchase!!
He was super friendly, professional, knowledgeable and courteous! Did everything to make me feel comfortable ... Read More DealerRater - Oct 21, 2026
Great service and Ray it’s amazing as always. Highly recommended coming in to this dealership.
September 2026, I brought my vehicle to Headquarter Hyundai, and the contrast in care was immediate. Johnathan Ramos truly listened to my history and concerns with genuine empathy. Understanding the disruption this situation had caused my family, he immediately provided a loaner vehicle so we could safely go about our daily lives while your team worked.
HQ Hyundai master technicians accurately diagnosed an internal failure within the HEV Battery and Battery Management System (pulling codes P1B71 and P1B96). Unlike the previous dealership, your service department possessed a thorough, accurate knowledge of Hyundai's corporate policies. They seamlessly verified and ... Read More DealerRater - Oct 12, 2026
Victor was super knowledgeable and funny loved working with both Victor and Tony they made my buying experience simple and easy. This is my second vehicle from Headquarter Hyundai dealership. I extremely pleased with my purchase! Thank you guys.
I have bought 2 cars from Hyundai and both were from Ray. I would not buy if Ray was not there. He is professional, thorough, kind and hel0s me more each time. He deserves a raise and an award for how he treats his clients. Best salesman in Florida.
You guys did everything in your power to get me the deal I was looking for. Many thanks for your help
Tony was an amazing person to work with\. He was very thorough and did a great job explaining everything about the Genesis we were looking at\. Unfortunately, the vehicle we wanted was sold before we could purchase it, and it was a very specific color that we were looking for\. Since the dealership couldn’t locate another one in that color, we ended up purchasing from a different dealership\.
Even though we didn’t end up buying the vehicle from Tony, working with him was a pleasure\. He was knowledgeable, helpful, and a genuinely great guy\. I would definitely recommend ... Read More DealerRater - Sep 23, 2026
Very easy dealership to work with and are salesman Tony was excellent and very friendly
I would highly recommend ray to be everyone salesman.he answered all questions an went over and beyond with his knowledge.checking up on me and the car following days was stunning.I left the car lot knowing I made the best decision with the choice I made.i couldn’t do it with no other man but RAY…keep up the good work!!!!!
Well firts of all is very clean and very welcoming especially after Rayshawn made it felt like comfortable enough.
I recently had the pleasure of purchasing a car from Rayshawn, and I couldn’t be more satisfied with the experience. Rayshawn was incredibly patient and attentive throughout the entire process, taking the time to answer all my questions and ensure I felt comfortable with my decision.
This is the 2nd time purchasing a vehicle from this dealership and working with Tony. He was by far such a joy to work with. He listened to our needs and concerns and was so patient with us. Definitely our go to dealership and salesman for future needs and highly recommend him and this dealership.
Puedes escribir algo así: Tony and Moe were absolutely amazing! They made the entire process smooth, professional, and stress-free. They truly went above and beyond to help us get into our new vehicle. We are extremely grateful for their patience, kindness, and excellent service. We highly recommend them and couldn’t be happier with our experience!
We were out of state facing big emergency issue with our vehicle. They listened to us carefully, took us in. Right away, and fixed the issue at a very reasonable price. Their service person was outstanding. Deserves all the stars!!
This is so rare to find a caring person in any business anymore specially in a hectic place such as service department...
Mr Cameron Forshey time after time has gone above and beyond to assist me and my family. I drive over 25 miles to get to Headquarter Hyundai in Sanford to get my routine service done. Because I know Cameron will take care of me and my car!!! I never have to worry about jacked up prices or unnecessary add-ons.
I purchased my Hyundai Caligrophy from them and I am extremely happy, the amazing dealership Hq Hyundai today just offered ... Read More DealerRater - Aug 7, 2026
If you need a car and you don't know where to begin just "head over" to Headquarter Hyundai... Let them know Pete Chegini recommended you. I promise you leave with a smile and a shinny new car!!!
The sales department worked very hard to get me the specs that I requested. I would work with this team again. Thank you!
Have purchased 3 vehicles now with Headquarter and it's always a great experience. Will come back again in the future.
I had brought the car in for an issue that required diagnostics. I did not have an appointment but they took care of that, an oil change, tire rotation and new wipers in a reasonable amount of time. I drive past another Hyundai dealership to come to headquarters because the service department is so good.
This Dealership is absolutely the best that I have dealt with. The Service and Sales teams are top notch. A special thanks goes out to my sales representative, Mr. Aaron Jimenez, with Headquarter Hyundai in Sanford. He provided 10 star service from the start. Thanks Aaron! Also, a special thanks to Mo Belharsa and Jill Christie for providing a truly stress-free service/shopping experience! Never has car buying been this great. From a very satisfied customer.
Excellent experience at Headquarters Hyundai. Izabella explained us the differences and similarities between the different models and trims we were interested in. Also, provided all information regarding finance options that helped us get to a decision. Once we decided, she was very helpful explaining the features of the vehicle before, during and after the test drive. Thanks Izabella for all your support.
Having service done at this specific dealership is awesome. It's close and the customer service agents are very nice and professional
Sales and finance staff was friendly and went out of their way to find a solution for my friend in dire need of a more reliable vehicle. Process was straight forward and friend was able to walk away with the vehicle they wanted. Very great experience.
They have been servicing my Tucson since 2019 and have always received great service done quickly.
Dealership is clean all employees were very friendly. Appointments were on schedule. Overall, I’m very pleased with the service.
Headquarters Hyundai always services my Palisade with prompt and professionalism, they even top it off with a car wash, I drive away with a clean and great service!!
I have had seven Hyundai cars in the past eight years and I have always been happy with the service and the performance of the vehicle
This so rare to find a caring person in any business anymore specially in ahectic place such as service department.
Mr Cameron Forshey time after time has gone above and beyond to assist me and my family. I drive over 25 miles to get to Headquarter Hyundai in Sanford to get my routine service done. Because I know Cameron will take care of me and my car!!! I never have to worry about jacked up prices or unnecessary add-ons.
I purchased my Hyundai Caligrophy from them and I was extremely happy until I decided to trade in my 23 for 2026 Palisade XRT ... Read More DealerRater - Jan 26, 2026
So far, we have used this dealership, strictly for service for our 3 year old Tucson, we have always had the pleasure of dealing with the same service advisor, Cameron, who treats us with respect and excellent customer care. For that reason, when it’s time to buy our next HYUNDAI, this dealership will be the one we will go to.
Wasted my time for the second time. What is the point of an online appointment service if it doesn’t guarantee a recall part to be in stock?
I’ve been back to this dealership twice for new vehicles and have great service each time.
Service was quick and professional.. Thank you to Shawn Wright for his friendly service and oversight.
If you choose to purchase from this dealer, do yourself a favor: quadruple check everything they put in front of you before you sign it, and make them verify in writing that your “new” car is actually new. I purchased a Tucson here, and in retrospect I should have gone to one of the many other dealers in the area. Everyone was nice enough, but their repeated "mistakes" and one giant omission showed a complete lack of integrity.
"Mistake" #1: They quoted me one price via email, confirmed it via text, and then tried to charge me ... Read More DealerRater - Dec 7, 2025
We drove from st. Augustine to Sanford to look at a CPO 2025 Genesis GV70. Our salesperson, Victor White was great! Attentive, knowledgable and took his time with us. The finance people were quick and efficient... We got our price for our trade-in and their car for the price we wanted. Although we did not need financing, we let the dealership try to beat our pre-approval rate from our bank which they did (ever so slightly, but I don't care who we're financed and if the dealership can make a little commission, I"m good with that). A ... Read More DealerRater - Nov 3, 2025
I spoke with Don in Sales today. I found him to be very helpful, courteous and professional.
They completely took care of me and found me the car of my dreams. I will recommend them always.
I really hate going to car dealerships because they talk too long and it takes really long to get out of there but Tony and his apprentice especially Tony was very friendly helpful knowledgeable, and it made my experience very pleasant thank you Tony thank you Genesis team
I’m so thankful for Tony and Moe they helped me tremendously. I was extremely anxious after a horror I had been through aT another dealership and they made everything WONDERFUL!!!
Fast service, friendly and honest
If I could give 10 stars I would! Our salesman, Max was very knowledgeable about my used Honda van and super easy to work with. The dealership, Headquarters Hyundai does not sell you a "problem" used vehicle. They go through inside and out and replace the maintenance items before you take it home. No charge. The finance guy Jose, was also super easy to work with and I will definitely suggest this deals hip to my friends and family. Highly recommend! 10 🌟 s
Vehicle maintenance service completed in the time promised, thank you.
Dropping this to a one star rating. This was the first and will be the last time I bring my car here for an oil change, my car was driven up to 35mph in the parking lot, engine was revved multiple times while driving and also in the garage, oil was spilled on the top of the engine, all my usb cords were unplugged. I have all this on my dashcam and I called corporate and all that could be done was 100$ credit to the dealer....Idk what I'm supposed to do with that credit, but I sure hope ... Read More Google - Jun 15, 2024
Always great customer service and attention to my car needs.
They were very professional. They gave me a ride home and offer me a rental when they realized the work would not be completed as they stated, I declined because I did not need a vehicle. They completed the work and called to offer a ride to pick up my car. I was satisfied with how they completed the Re-calls on my vehicle.
Very professional
Shawn was great! His service is amazing
Headquarter Hyundai's service center is top-notch! The staff is friendly, knowledgeable, and efficient. They handled my car's maintenance with professionalism and care, keeping me informed throughout the process. The facility is clean and comfortable, making the wait time pleasant. Highly recommend their service center. Five stars!
I always work with Shawn when service is due on my GV70 and I’ve yet to be disappointed. Great, courteous, punctual, honest service and I get a lovely bag of chocolates too! Thank you!
Great experience at this dealership. Pretty straight forward and smooth process. Not a lot of the typical back and forth.
Wonderful customer service. Agent Camil explained it all very well. I am sending friends to this dealership.
Service was very good and on time
Needed to take my car in for a service, Cameron took great care of me from start to finish. They did an excellent job on the car and I had it back within a few hours. I will continue to take my car to Headquarter Hyundai for any services I might need.
Headquarters Hyundai
We had an amazing experience at Headquarter Hyundai in Sanford! It was the first place we went when we started our search for a new car, and after 3 weeks and lots of searching, we went back and finalized our deal right here! Max was great to work with and made sure we got the best deal possible. We love our new car!
Great experience!
I am satisfied with my used car purchase. My parents and I are proud Koreans and we traded in a Hyundai for a Hyundai. I was nervous because it's my first time financing. If the owner reads this, I want to say that I appreciate Jose, Jorge and Ray for going above and beyond in customer care. I will be back for more Hyundai!
Everything was great! Everyone was very nice and service was completed quick.
Gayland was friendly, professional, punctual, and informative
I called and spoke to service man Shawn and he right away made me a appointment to have my lights serviced and also when I arrived and he collected my information and the car make and model he let me know it was a Anti theft recall on my car so he got everything fixed all in the same appointment thank you so much Shawn for doing an awesome job.
They completed a warranty issue on my Rims ahead of the time allotted and did a great job.
Had slight oil leak. It was a prior service mistake at other dealer. Fixed and Headquarter threw in free car wash. Adrian rocks. Professional and personable.
WE recently purchased a Tuscon from Headquarters in Sanford. Great experience with Victor White, I would definitely recommend him as a salesman. He went over all the details of the car and was very patient with us. I visited 5 dealerships in the Central Fl area and this was the easiest to work with and we got the best deal of all !
Always a very professional and efficient visit. Staff is very friendly and honest. The service is always timely.
Great staff, very efficient, thanks
Great service! Quickest signing experience I’ve ever had !
(Translated by Google) Excellent service..good attention..👏👏👏👏👏 (Original) Excelente servicio..buena atencion..👏👏👏👏👏
Victoria and Ray were wonderful to work with! From my beginning interest in a brand new vehicle to them following up when a low mile model came onto their lot! All and all they did a wonderful job in assisting me through the process. Would gladly go back to this dealership!
Having the worst experience with Headquarter Hyundai I thought buying a new car under warranty was the way to go but it’s like pulling teeth to get service to answer the phone and told on last visit if it doesn’t happen here we can’t do anything (had videos of the issues). Multiple issues in less than a year, 50/50 shot on recieving good customer service. And no empathy! Hoping the right person sees this and actually cares to help their customers and fix the problem.
Sat forever. Car was finished but representative went to lunch!
My 85 years old neighbor had a hyundai 2018 santa fe engine started loosing a lot of oil, he took the car back to Ettleson Hyundai in countryside Illinois, where he bought it, only 50k miles, they told him the hyundai will refuse to replace the engine if he's missing the oil change receipt, he changed the oil every 3000 miles, he's only missing 2 receipts, the man couldn't sleep at night, and when he went back the morning after, they pushed a new car on him! the man doesn't even have money to survive!
He went back home all ... Read More Google - May 29, 2024
Second time getting an oil change at Headquarter Hyundai and every time I make an appointment, I am told it’s a 2+ hour wait when I arrive. I have gone to another local Hyundai dealer, 25 minutes away and never had to wait this long. Why have appointments if you overbook everyone and it’s always 2+ hours. I wasn’t the only one complaining during the long wait, I was approached by several other people that felt the same way.
What a terrible experience. First the texts between the sales receptionist were very friendly. With the salesman Don, well I do not have a call back. I don't have any texts from the sale receptionist.
The dealership ran my credit the night I came in knowing that Hyundai Finance wouldn't be open. Next day I called and spoke to the sales desk, and they said they would call Hyundai Financial and get back to me. I don't have a no, a yes, or a finance or a lease deal. I am in a $70k Ford Expedition right ... Read More Google - May 27, 2024
Hyundai of Wesley chapel Jadmina Yarwood service consultant A.J.sevice Thomas Swedberg fixed operation Had my car April 2 till Monday May 20. Swedberg call and said it was fixed When I went to pick it up they said it needed $1000. Part. Now how could it be fixed and need part. When I went to drive it there was a part on the floor I had to go back in. Now car says low ac. None of the features like trip milage work. And they left my car on empty. Please reply and tell me my options
I purchased a 2017 Hyundai sonata in December and after 3 months of ownership the engine stalled, after Hyundai’s mechanics looked at the vehicle they opened up a ticket and put it through the process to see if Hyundai will replace the engine under their Goodwill program. After doing the oil consumption test it was denied by Hyundai for being over 100k miles, and has now told me I have to change my spark plugs and oil every 1k miles which is just pure ridiculousness. The quote they gave me to replace the engine is 9k USD for a USED engine ... Read More Google - May 21, 2024
Don was an excellent representative of the dealership, exemplifying professionalism and knowledge on the products. He deserves a 5 star rating. The reasoning for the 1 star is the attitude of Kyle who came into the office yelling and stating we are wasting 2 hours of time while having no empathy for clients who had no desire to wait on their slow antiquated processes. Highly recommend anyone coming here to secure their own financing to save the headache of dealing with their inefficiencies.
Very knowledgeable and made the buying process very easy. Explained everything about the car and its features.
Tony was excellent. Informative, helpful, friendly. I felt well taken care of. I’d highly recommend him. The others I interacted with at the dealership were also all very helpful.
Attentive/Honors your wishes/Respects the vet population/Friendly/Very kind and considerate/Honest to the point that you feel like you will come back to buy your next car here.