Customer Testimonials

Have purchased 3 vehicles now with Headquarter and it's always a great experience. Will come back again in the future.

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I had brought the car in for an issue that required diagnostics. I did not have an appointment but they took care of that, an oil change, tire rotation and new wipers in a reasonable amount of time. I drive past another Hyundai dealership to come to headquarters because the service department is so good.

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This Dealership is absolutely the best that I have dealt with. The Service and Sales teams are top notch. A special thanks goes out to my sales representative, Mr. Aaron Jimenez, with Headquarter Hyundai in Sanford. He provided 10 star service from the start. Thanks Aaron! Also, a special thanks to Mo Belharsa and Jill Christie for providing a truly stress-free service/shopping experience! Never has car buying been this great. From a very satisfied customer.

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Excellent experience at Headquarters Hyundai. Izabella explained us the differences and similarities between the different models and trims we were interested in. Also, provided all information regarding finance options that helped us get to a decision. Once we decided, she was very helpful explaining the features of the vehicle before, during and after the test drive. Thanks Izabella for all your support.

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Having service done at this specific dealership is awesome. It's close and the customer service agents are very nice and professional

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Sales and finance staff was friendly and went out of their way to find a solution for my friend in dire need of a more reliable vehicle. Process was straight forward and friend was able to walk away with the vehicle they wanted. Very great experience.

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They have been servicing my Tucson since 2019 and have always received great service done quickly.

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Dealership is clean all employees were very friendly. Appointments were on schedule. Overall, I’m very pleased with the service.

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Headquarters Hyundai always services my Palisade with prompt and professionalism, they even top it off with a car wash, I drive away with a clean and great service!!

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I have had seven Hyundai cars in the past eight years and I have always been happy with the service and the performance of the vehicle

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This so rare to fine a caring person in business anymore specially as hectic place such as service department. Mr Cameron Forshey time after time has gone above and beyond to assist me and my family. I drive over 25 miles to get to Headquarter Hyundai in Sanford to get my routine service done. Because I know Cameron will take care of me and my car!!! I never have to worry about jacked up prices or unnecessary add-ons. I also purchased my Hyundai Caligrophy from them and I am extremely happy.

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So far, we have used this dealership, strictly for service for our 3 year old Tucson, we have always had the pleasure of dealing with the same service advisor, Cameron, who treats us with respect and excellent customer care. For that reason, when it’s time to buy our next HYUNDAI, this dealership will be the one we will go to.

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Wasted my time for the second time. What is the point of an online appointment service if it doesn’t guarantee a recall part to be in stock?

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I’ve been back to this dealership twice for new vehicles and have great service each time.

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Service was quick and professional.. Thank you to Shawn Wright for his friendly service and oversight.

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If you choose to purchase from this dealer, do yourself a favor: quadruple check everything they put in front of you before you sign it, and make them verify in writing that your “new” car is actually new. I purchased a Tucson here, and in retrospect I should have gone to one of the many other dealers in the area. Everyone was nice enough, but their repeated "mistakes" and one giant omission showed a complete lack of integrity. "Mistake" #1: They quoted me one price via email, confirmed it via text, and then tried to charge me ... Read More

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DealerRater - Dec 7, 2025

If you choose to purchase from this dealer, do yourself a favor: quadruple check everything they put in front of you before you sign it, and make them verify in writing that your “new” car is actually new. I purchased a Tucson here, and in retrospect I should have gone to one of the many other dealers in the area. Everyone was nice enough, but their repeated "mistakes" and one giant omission showed a complete lack of integrity. "Mistake" #1: They quoted me one price via email, confirmed it via text, and then tried to charge me a higher price when I got there. I should have expected this, but it was still annoying. To their credit, they did finally honor the original price. "Mistake" #2: After negotiating the price of my trade-in, which lowered the actual purchase price and therefore the sales tax amount, the sales tax was not updated on the final pricing paperwork. I then had to argue with the sales manager over this “mistake”, which they finally corrected and claimed was a computer error. Had I not noticed, this would have cost me an additional $1,000. “Mistake” #3: When the financing paperwork was presented to me, it included a price that was $6,500 higher than agreed. Had I not noticed this before signing, I have no doubt they would have held me to this price. As it was, the finance guy said the “mistake” was because he misunderstood the trade-in price. The big one: When I got the car home and tried to set up users, I found two users already in the system. This, coupled with the above issues and the mileage on the car (which the salesman told me was because it was a trade from another dealership) made me question if someone else had previously owned my “new” car. The salesman couldn’t answer my question, and the sales manager, Maurice, ignored it in two emails. It wasn’t until I escalated things that I was finally told that yes, my car did in fact have a previous owner. The GM, Chuck Brumm, insisted that that was perfectly legal because the car was never titled. I followed up with the state and found out that he was correct – although absolutely unethical and dishonest, it is technically legal for a Florida dealership to sell a used car as new as long as it wasn’t previously titled, and they have no legal obligation to tell you about it. The crazy thing is that I probably wouldn’t have even minded if they had been honest about it from the start, but honesty is not these folks’ strong suit. Any one of these issues could have been a mistake, but together they show a clear pattern of dishonesty. There are so many other dealerships that will basically give you the same price, and I imagine at least a few have them have more integrity than Headquarter Hyundai. Do yourself a favor and go to one of them. Otherwise, make sure you quadruple-check everything, and ask for confirmation in writing that your “new” car wasn’t previously sold to someone else.

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We drove from st. Augustine to Sanford to look at a CPO 2025 Genesis GV70. Our salesperson, Victor White was great! Attentive, knowledgable and took his time with us. The finance people were quick and efficient... We got our price for our trade-in and their car for the price we wanted. Although we did not need financing, we let the dealership try to beat our pre-approval rate from our bank which they did (ever so slightly, but I don't care who we're financed and if the dealership can make a little commission, I"m good with that). A ... Read More

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DealerRater - Nov 3, 2025

We drove from st. Augustine to Sanford to look at a CPO 2025 Genesis GV70. Our salesperson, Victor White was great! Attentive, knowledgable and took his time with us. The finance people were quick and efficient... We got our price for our trade-in and their car for the price we wanted. Although we did not need financing, we let the dealership try to beat our pre-approval rate from our bank which they did (ever so slightly, but I don't care who we're financed and if the dealership can make a little commission, I"m good with that). A great sales experience and worth the drive. Follow-up from Headquarters Genesis has been excellent too.

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I spoke with Don in Sales today. I found him to be very helpful, courteous and professional.

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They completely took care of me and found me the car of my dreams. I will recommend them always.

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I really hate going to car dealerships because they talk too long and it takes really long to get out of there but Tony and his apprentice especially Tony was very friendly helpful knowledgeable, and it made my experience very pleasant thank you Tony thank you Genesis team

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I’m so thankful for Tony and Moe they helped me tremendously. I was extremely anxious after a horror I had been through aT another dealership and they made everything WONDERFUL!!!

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Fast service, friendly and honest

If I could give 10 stars I would! Our salesman, Max was very knowledgeable about my used Honda van and super easy to work with. The dealership, Headquarters Hyundai does not sell you a "problem" used vehicle. They go through inside and out and replace the maintenance items before you take it home. No charge. The finance guy Jose, was also super easy to work with and I will definitely suggest this deals hip to my friends and family. Highly recommend! 10 🌟 s

Vehicle maintenance service completed in the time promised, thank you.

Always great customer service and attention to my car needs.

They were very professional. They gave me a ride home and offer me a rental when they realized the work would not be completed as they stated, I declined because I did not need a vehicle. They completed the work and called to offer a ride to pick up my car. I was satisfied with how they completed the Re-calls on my vehicle.

Very professional

Shawn was great! His service is amazing

Headquarter Hyundai's service center is top-notch! The staff is friendly, knowledgeable, and efficient. They handled my car's maintenance with professionalism and care, keeping me informed throughout the process. The facility is clean and comfortable, making the wait time pleasant. Highly recommend their service center. Five stars!

I always work with Shawn when service is due on my GV70 and I’ve yet to be disappointed. Great, courteous, punctual, honest service and I get a lovely bag of chocolates too! Thank you!

Great experience at this dealership. Pretty straight forward and smooth process. Not a lot of the typical back and forth.

Wonderful customer service. Agent Camil explained it all very well. I am sending friends to this dealership.

Service was very good and on time

Needed to take my car in for a service, Cameron took great care of me from start to finish. They did an excellent job on the car and I had it back within a few hours. I will continue to take my car to Headquarter Hyundai for any services I might need.

Headquarters Hyundai

We had an amazing experience at Headquarter Hyundai in Sanford! It was the first place we went when we started our search for a new car, and after 3 weeks and lots of searching, we went back and finalized our deal right here! Max was great to work with and made sure we got the best deal possible. We love our new car!

Great experience!

I am satisfied with my used car purchase. My parents and I are proud Koreans and we traded in a Hyundai for a Hyundai. I was nervous because it's my first time financing. If the owner reads this, I want to say that I appreciate Jose, Jorge and Ray for going above and beyond in customer care. I will be back for more Hyundai!

Everything was great! Everyone was very nice and service was completed quick.

Gayland was friendly, professional, punctual, and informative

I called and spoke to service man Shawn and he right away made me a appointment to have my lights serviced and also when I arrived and he collected my information and the car make and model he let me know it was a Anti theft recall on my car so he got everything fixed all in the same appointment thank you so much Shawn for doing an awesome job.

They completed a warranty issue on my Rims ahead of the time allotted and did a great job.

Had slight oil leak. It was a prior service mistake at other dealer. Fixed and Headquarter threw in free car wash. Adrian rocks. Professional and personable.

WE recently purchased a Tuscon from Headquarters in Sanford. Great experience with Victor White, I would definitely recommend him as a salesman. He went over all the details of the car and was very patient with us. I visited 5 dealerships in the Central Fl area and this was the easiest to work with and we got the best deal of all !

Always a very professional and efficient visit. Staff is very friendly and honest. The service is always timely.

Great staff, very efficient, thanks

Great service! Quickest signing experience I’ve ever had !

(Translated by Google) Excellent service..good attention..👏👏👏👏👏 (Original) Excelente servicio..buena atencion..👏👏👏👏👏

Victoria and Ray were wonderful to work with! From my beginning interest in a brand new vehicle to them following up when a low mile model came onto their lot! All and all they did a wonderful job in assisting me through the process. Would gladly go back to this dealership!

Super helpful and amazing service. Got my car the same day!!

Best car experience I have ever had! I can see myself forever, buying a car at this location. Everyone that works there is a class act and made me feel at home. Excellent!

We had an absolutely wonderful experience at Hyaundai! The experience was great from beginning to end. We spoke with Tiffany before heading in but once we arrived, we worked with salesman, Tony. Tony was an absolute pleasure. He took time explaining everything and answered all the questions we had. We had the opportunity to test drive and test our the features of our vehicle. The finance team was helpful and got us our deal quickly. I can’t thank the team enough for our beautiful new family car!

After having the worst experience at a different dealership, I was hesitant to go anywhere else. I was so impressed by the incredible service and kindness of the people at headquarter Hyundai! A huge thank you to Tony, Jose and Maurice. They were so incredible and helpful, I left with my dream car at a perfect price ! Thank you ! I encourage anyone to come here

Oil change and people are great, but wait times are extremely long! 3 hours for an oil change with an appointment!

My experience was great. Thanks to Justo

GREAT EX

Very happy with the service department I can trust the crew to care for my Tuscun The service writer always keeps me up dated on all matters that concerns my car. All employees here treated me with respect

Pleasant experience and friendly and respectful service.

Tony Rodriguez was such an incredible car sales man! Made my experience quick and easy.

Excellent service and with the utmost customer friendly and professional accommodations. As a result, I will bring my Genesis 2013 for future service and care!

Jay was very helpful and got just what we needed for our Santa Fe. He made it very pleasant.

Quick service, worked with me on price.

Very Professional and Courteous

I’m happy with their service.

The staff at Headquarter Hyundai in Sanford Florida we’re very friendly and professional. A joy to work with. I was very happy with the result.

Wonderful experience overall, easy process: alex was great and Jose in finance as well. Top notch customer service

Excellent service. I was in and out in no time. Very professional- thanks!

We had such a wonderful and exquisite experience here at Headquarter Hyundai and we owe it all to our salesman Alex Joseph! He was so personable and humble through it all. He made sure we well taken care of and updating us as much as he could. He stayed way past his clock out time just so he could keep my family company and to hand us our keys personally. He is the most down to earth person I have ever met. He is a true gem and should be protected and appreciated at all costs! We wouldn’t have ... Read More

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Google - May 23, 2024

We had such a wonderful and exquisite experience here at Headquarter Hyundai and we owe it all to our salesman Alex Joseph! He was so personable and humble through it all. He made sure we well taken care of and updating us as much as he could. He stayed way past his clock out time just so he could keep my family company and to hand us our keys personally. He is the most down to earth person I have ever met. He is a true gem and should be protected and appreciated at all costs! We wouldn’t have made the purchase of our vehicle if it weren’t for Alex. Thanks man. Tiffany King in online sales was also great!